FAQ's

Here’s a clear and concise FAQ (Frequently Asked Questions) section for your online store GDOORA. You can place this on your website to build trust and assist customers easily:

Frequently Asked Questions (FAQs)

1. What is GDOORA?

GDOORA is an online store offering a wide range of innovative and practical lifestyle products, from pet accessories to home essentials, all curated to improve your daily life.

2. Where are you located?

GDOORA is an India-based online store. We currently operate exclusively online and ship across India.

3. How can I contact GDOORA?

You can reach us at thegdoora@gmail.com. Our customer support team will respond within 24–48 hours.

4. How do I place an order?

Simply browse our products, add your favorites to the cart, and proceed to checkout. Follow the steps to enter your shipping details and make payment.

5. What payment methods do you accept?

We accept all major payment methods, including:

  • UPI

  • Credit/Debit Cards

  • Net Banking

  • Wallets (Paytm, PhonePe, etc.)

6. Is Cash on Delivery (COD) available?

Currently, we do not offer COD. All orders must be prepaid for secure and smooth processing.

7. How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery typically takes 4–7 working days, depending on your location.

8. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking link via email or SMS.

9. What is your return/refund policy?

We offer a 7-day return policy on most items. If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery at thegdoora@gmail.com with photos and order details. Refunds or replacements will be processed after verification.

10. Are the products original and of good quality?

Absolutely! We ensure every product is carefully sourced, quality-checked, and tested for usefulness and durability.

11. Do you ship internationally?

Currently, we only ship within India. International shipping is not available at the moment.

12. Can I cancel my order after placing it?

Yes, cancellations are allowed within 12 hours of placing the order. After dispatch, cancellations are not possible.

13. Do you offer bulk or wholesale orders?

Yes, for bulk or B2B inquiries, please contact us directly at thegdoora@gmail.com for special pricing and support.

Let me know if you’d like to include more product-specific questions (e.g., for pet brushes or tech accessories), or if you'd prefer a shorter version!